Tuesday, March 11, 2008

And all he sees is the almighty dollar

I did a survey recently and discovered that 98 percent of rural and small business owners were handling their own marketing. I also discovered the majority have an intense dislike of advertising sales guys. You know the ones - they get your phone number and call you all the time, they stop by unannounced and muddy the marketing waters by insisting their advertising is the best way to go for your business. They are slick and shiny. And they have left a very bad taste in a lot of people's mouths in my area.

And out of this environment of intense dislike, one of these sales guys opened his own business selling advertising and promotional items to local small businesses. Changed his tune, but didn't change his schtick. He is still slick and still shiny and believes success is based on being the cheapest at what he does.

What he has also managed to do is take away the uniqueness of many businesses. He achieves "cheapest" by offering a standard paper so he can take everyone's work and pile it up into one print run. (It's called 'ganging' the work. e.g. business cards from 25 different businesses all laid up on one sheet, same paper, same ink, same quality - or lack thereof)

Of course, businesses don't have to work with him and can keep their uniqueness. But when you see 1,000 business cards offered in full colour for $40, who would say no?

For goodness sake, say no. If your company is promoted on the same paper as everyone else, how will you stand out?

And while he shared with me the wonders of his successful business, our advertising-guy-turned-business-owner laughed over mistakes he'd made in people's information. Are you willing to accept mistakes that hold up your marketing efforts or, heaven forbid, get out into your customers' hands?

Attention to quality costs money. People are always cheapest for a reason. They rush the job through so it takes less hours which can translate into mistakes. They don't use quality supplies which reflects poorly on your brand. And often times, they just don't care about your business.

Buy the right solution for your business. Keep your uniqueness alive. And don't scrimp on your marketing. Your customers will see it and measure your business by it.

1 comment:

Anonymous said...

I totally agree Wendy!!
My least favourite is the restaurant placemat - one company out of Quebec was pushing these to Kawartha area businesses - every single business advertised on the placemat (that's about 20) had a spelling error or a layout error.

It made the businesses look bad as well as the restaurant.

Your brand is so important, make sure you have full control and sign off on all proofs...

Also, here's a tip for proofing - when you've got the proof in front of you, double check the phone numbers, email addresses, websites, postal codes.
Seriously, actually dial the number, actually send an email, actually go to the URL, check the Postal Code on Canadapost.ca .

I have actually had 6 people check a proof and approve it and the toll-free number was wrong. It looked right, sounded right but was wrong - so DIAL THE NUMBER!!! PLEASE!!!